Love letter

Dear Fadly

I refer to your feedback dated 20 Jan 2007.Thank you for your feedback. I am sorry to read about your disappointment and will try to answer your feedback.

Item 1 - I understand my Colleague Louisa who is in charge of the field has contacted you and spoken with you on the matter.

Item 2 - 6 weeks is the estimated time that our current procedures take to process and arrange for refund. We agree that this is long and are now working on shortening this. In the meantime, we will check with our Finance Division on the status of your refund.

Item 3 - The 3 days advance notice is to ensure that we have time to prepare a field for a booking especially when some changes were done to the field. As for replacement, this is something that we cannot commit to as fields are extremely popular and in most instances are fully booked.

Regards

********
SINGAPORE SPORTS COUNCIL

Skopet's (unofficial) reply ->

Dear Manager,

Items kape? hahaha. Bila masa aku beli barang2? aku brought up issues la bukan gi shopping. Okay for item" 1.. who is Louisa sey? Didnt hear from her at all.. Oi dont make up stories can? hmm,, anyway are you working for 'the company?'. Abes.. next thing i know my identity is wiped out. lol. hmm.. husni did she call u? hmmm [scoffield nye pose].

As for item 2 .. ok good. Make sure its processed quickly. The skopetians; esp abghidung and me are almost broke. Even our treasury balance is $-50. So yes.. pls.. show me the money..!

Item 3 .. haha you've got to be kidding. On that particular days i checked with your booking office and many of the fields in the west area are not booked. Nonetheless I understand the constraints your side is facing. All i'm asking is to just take a look in the matter. From what i see, the system can only improve.

Ok whatever it is thank you for your time and not-so-prompt reply. SkopetFC appreciates any efforts to improve the situation and make weekend recreation soccer a pleasant experience for all. Bottomline I hope there will not be a repeat of the situation in which my men were already on the prefectly dry ground (+ no sign of rain) and were turned away due to 'unsuitable conditions'.

Regards and Thank You
Maradona, (10)
Captain, Retired.
Skopet FC

ps: we still friend-friend right? this week can i book chua chu kang sec?